1. Return Policy We guarantee your satisfaction. If you are not satisfied with your purchase in any way, we want to make it better. We will accept returns on any unused or unopened products within 10 days of the order being received. Damaged items will of course be replaced at no cost to you. Please inspect packages closely for damages and report problems to us immediately by emailing pictures of the issue to heartofnebraskasoaps@gmail.com. Shipping costs are not refundable on orders and on returned items. If you enter the wrong address upon checkout. The customer is responsible for the cost of reshipping the package.
2. Refunds/Replacement We will accept an unused and unopened item and offer a replacement of a similar product. Shipping costs are not refundable.
3. Customer Service Please email us if you have any questions, suggestions, comments. We love to hear from you! Our goal is to provide you with the best possible quality handmade skin care products, and we are proud of what we make. At any time, feel free to contact us regarding your order or questions about your order. Email is the fastest way to reach us, we will respond within 24 hours. Thank you!
5. Shelf Life All of our products are handmade with natural ingredients. We try to minimize the number of preservatives and synthetic ingredients we use in our products. This unfortunately means they do have a limited shelf life. We will guarantee our products for one year from the purchase date. Please keep in mind the aroma of certain essential oils and colorants will diminish over time once exposed to air. We recommend that you use the soaps and body care products within one year of date of purchase. For a longer storage, store skin care products in a cool and dry place. Avoid excessive heat or exposure to direct sunlight.
5. Payment All orders are shipped within 2-3 days once payment has been received. Our preferred method of payment is credit card. Orders placed on our site are encrypted with SSL (Security Socket Layer ) technology. That means our secure server encrypts all information you input to our cart before it is sent to us. This technology can be trusted to send information over the internet.
Payment Methods: After you have filled your cart and are ready to order, you are given several options to pay.
1. Credit Card We accept credit card payments from the following merchants: Visa, Mastercard, Discover and American Express. All credit cards are process through Square or Paypal.
2. Check or Money Order Simply click this option for payment, and follow the instructions on screen. Your order will not ship until we receive your check clears.
3. Email You may email your order to us at heartofnebraskasoaps@gmail.com. We will send you an invoice through Square or Paypal to pay securely. Once payment is received, we will send your order.
4. Local Pick-up We do allow for pick-up of orders. You can email us at heartofnebraskasoaps@gmail.com to arrange a pick up.

Shipping: We ship USPS on domestic orders. Our flat rate shipping fee is $4.95 for domestic shipping. Other shipping options or carriers may be available by request at an additional charge. All orders will be processed within 2-3 business days.

International Orders For customers outside of the U.S., we ship by Global Priority Mail or Air Mail. To note that shipment may be subject to taxes levied by the destination country. We are not responsible for any VAT, other applicable taxes, or duties on any shipments. Any such fees due are the sole responsibility of the recipient. Please contact us if you are not within the US prior to ordering.